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According to the European regulation (EC) 1107/2006 of the European Parliament, the airport facilities of the Adolfo Suárez Madrid-Barajas Airport and the airlines that operate there, are committed to providing passengers with reduced mobility (PRM) and disabled persons, with a service of attention and assistance free of charge.

Adolfo Suárez Madrid-Barajas Airport assists visually and hearing-impaired passengers, passengers with intellectual or developmental disabilities, and deaf and blind passengers who can only manage with the help of a companion".

Adolfo Suárez Madrid-Barajas airport has check-in machines, which are accessible for people with reduced mobility (PRM) without baggage. These machines help people with disabilities by providing them with boarding cards and seats on the plane. This saves them having to go to the check-in counters.

On the other hand, the T4 also provides personalized service for visually impaired passengers, which consists of informing them of the status of their flights through messages received on their mobile phones

The service of attention to people with reduced mobility at the Adolfo Suárez Madrid-Barajas Airport is a free service that works depending on whether the person to be attended is an entry or exit passenger: if it is an exit flight, the passenger is cited at the meeting point - indicated on the website of Aena-, at least two hours before the scheduled flight departure, so that there is sufficient time guaranteed as well as the quality of the service offered.

Once the meeting takes place, the passenger will be attended and accompanied during the whole check-in process and in the security controls, helping him also with his hand luggage.

In the case of an arrival flight, the passenger will have to wait for his assistance inside the aircraft, so that he will be helped to disembark and pick up his luggage, accompanying him later to the meeting point he decides within the airport facilities.