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Atendo is a specialised service that guides, informs and facilitates passengers' access to and transit through stations, as well as assistance in getting on and off trains.

Assistance can be requested by phone or through the Renfe Atendo mobile application

The staff of the Atendo service, mobility assistants, is made up of people who have been duly trained, qualified and accustomed to the care of people with disabilities.

The Attention and Assistance Service Atendo has been expanding its services since it was set up, offering passengers a greater number of accessible stations and trains, reduced notification times for requesting assistance, and permanent assistance services, without the need for notice, in the main stations.

Atendo's Central Office is located in Madrid Atocha Cercanías and is open to the public from 6:00 to 24:00. It informs the customer about the accessibility of the railway services, access conditions to the trains and the facilities on board the train.

Telephone: 91 774 40 40

Email: oca.accesibilidad@renfe.es